Shipping Policy – Zenova Calm

Last updated: 1-12-2025

At Zenova Calm, we are committed to delivering your orders safely and as smoothly as possible. Please read our shipping policy to understand our delivery times, free shipping offer, and tracking information.

1. Shipping Locations

We currently ship worldwide.

Shipping availability and estimated delivery times may vary depending on your location.

2. Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During peak seasons, holidays, or special promotions, processing may take slightly longer.

3. Shipping Methods & Estimated Delivery

Region	Estimated Delivery Time
USA & Canada	10–20 business days
Europe	10–25 business days
Other International	15–35 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs, public holidays, local carrier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Cost

We currently offer Free Shipping on all orders.

There are no standard shipping fees added at checkout for eligible orders placed through our website.

From time to time, shipping promotions or delivery options may change, and any available shipping method will be displayed clearly at checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking number by email.

You can use this tracking number to follow your package through the carrier’s tracking page.

Please allow 24–48 hours for tracking information to update after your order has been shipped.

6. Customs, Duties, and Taxes

International customers may be responsible for any applicable customs fees, import duties, taxes, or local charges required by their country.

Zenova Calm is not responsible for delays or additional charges imposed by customs authorities or local government agencies.

7. Lost or Damaged Packages

We take care to ensure your order is packed and shipped properly.

If your package appears to be lost, please contact us at support@zenova-calm.com, and we will assist you in checking the shipment status.

If your package arrives damaged, please contact us within 3 days of delivery and provide clear photos of the package and damaged item so we can review the issue and help you with the next steps.

8. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Zenova Calm is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible at support@zenova-calm.com.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any updates will be posted on this page and will take effect immediately.

Contact Us

For any questions regarding shipping, delivery, or tracking, please contact us:

Zenova Calm
Email: support@zenova-calm.com